5a. How do you usually communicate with your customers?

5 (a) How do you usually communicate with your customers?

* Internet, email, newsletters, phone calls, story in paper, word of mouth.32
* Email, newsletters, radio, website.
* Phone calls, email, information pieces, webpage, fundraisers, through local media.
* Newsletters, email, website, radio, newspaper/tv.
* All of the above and community forums.
* Outreach mailing, newspaper.
* Radio, internet, word of mouth, Channel 13, Radio 91.3 FM.
* Formerly a columnist with Telegram/Gazette, Worcester Magazine, Jewish Chronicle, Senior Advocate. Now gathering play dates for guests on Worcester Here & Now.33
* We have used primarily email and regular mail and WCCA TV and word of mouth.
* With my own clients—mostly meetings (in person), phone, email, internet. With their clients: all of the above, especially website pulls, PR.
* Internet, email, US mail, phone, monthly newsletters, special events/meetings hosted at our school.
* Mailings, email (rarely), new stories, internet, website, phone.
* Brochures, newspapers, website, signs in buses, community outreach—attending senior centers, neighborhood centers, grocery stores, hospitals.
* Newsletters, email, local paper, radio, government channel, public access channel, word of mouth, fliers, posters.
* Phone calls, email, email newsletters, word of mouth, website, face-to-face.
* Newsletters, mailings, story placement in local paper.
* Newspaper, tv, radio, internet, etc.
* Email, word of mouth.
* Radio broadcast.
* Internet, newsletters, local paper, local news.
* I think our most prominent form of communication is word of mouth, followed by trainings and outreach activities we conduct.
* Phone calls, email, word of mouth, local paper, radio, tv, mail.
* Phone calls, internet, email for the questions, word of mouth, viewed shows.
* Radio, TV 13, word of mouth, common interest groups (clubs, orgs, etc.)
* Also: promotional fliers, brochures mailed, delivered, emailed and posted on website, job fairs, community events.
* B. For Brittan Square—newsletters (quarterly), agendas (bi-monthly). We have several groups—phone calls, visits (i.e., crime watch, 3 churches, businesses) that disseminate info. A. Radio/TV Senior Speak—word of mouth, notice in Senior Scoop.
* Phone calls, internet, email, personal networking.
* Newsletters, internet, emails mainly. Some stories sent to local paper and other media outlets.
* Email, phone calls, word of mouth, all levels of electronic media, meetings and presentations and briefings.
* Internet, newspapers, newsletters, advertising, word of mouth.34
* Phone, email, local cable tv production.
* Internet, email, phone calls, word of mouth. I am a community organizer and activist.
* Newsletter, local paper, word of mouth, healthfairs, conferences, tradeshows, partner-agencies, local/state/regional, health/elder papers.
* Email, phone calls, newspapers, word of mouth.

Nine of the respondents (or 24%) cited “tv, WCCA TV, TV 13 or Channel 13” as a method used for communicating with their customers. In the Focus Group Conclusions section we will discuss the various modes that the participants use to communicate to their customers and the general public.