Submitted by mauro on February 20, 2009 - 4:03pm.
For many years WCCA TV 13 has been consistently struggling to improve the quality of channel 13's signal over the Charter Cable System. Our channel seems to be grainy more than less of the time in comparison to all the other channels. The city's franchise mandates that our signal be as good as any other channel. The last complaint we made to the city ended up with the city "looking into it". The signal did improve for a short while. Lately, for weeks the quality of our signal has varied from day to day. We are more than frustrated and our good faith is reaching it's limits. The last time signal quality was addressed the proposed solution from Charter was to remove the coax connection ( that sends our signal out through Charters sub carrier line and onto channel 13 that you see at your homes), and place it back in. Essentially, it now appears to us, that this remedy is one of many , very professional, methods apparently in the arsenal of Charter solutions 1. Jiggle the connecting cable, 2. Remove and place that same cable back in. 3, Give the machine ( in this case modulator ) a nice solid punch. We are pretty confident the major source for the grainy quality is not WCCA's fault because our signal has remained consistent, our equipment has been consistent, and our live stream looks clear, while the quality of the cable signal comes and goes. We imagine it is a cost Charter to keep sending technicians to run test and not find a real solution. We asked Charter to bring in one of their own modulators to see if that makes a difference. We were surprised to learn that they do not have one to use. However, they are looking for one. As of this writing, we are waiting for the technician to arrive. Maybe, this time, he will give the modulator a good swift kick and it will work correctly for another week.If that is really in fact the problem. We think it may not be so, in the mean time keep your snow boots on while watching us, until next time..... We apologies for the poor quality of the video you see we are working on it. If anyone out there has a relatively new modulator we would love to borrow it for a few hours.
Recent Comments
17 hours 4 min ago
19 hours 37 min ago
1 day 6 hours ago
1 day 14 hours ago
1 day 17 hours ago
1 day 17 hours ago
1 day 17 hours ago
1 day 17 hours ago
5 days 11 hours ago
6 days 6 hours ago